General
You can call or chat online with a customer service representative Monday through Friday from 8 a.m. to 5 p.m. EST.
Our office is located at 105 Faltin Drive, Manchester, NH 03103.
Orders
Delivery time depends on your location and the turnaround time of your project. To inquire about timing, please chat with us online or by calling (603) 703-0795.
Absolutely! Call us anytime during our normal business hours at (603)703-0795.
Click the "Account" tab at the top right of your screen, and then click the "Orders" tab on the left. To place an order with the same quantity and specifications, click the "Reorder" button.
You can cancel an order by calling our Customer Service team at (603) 703-0795 or by sending an email to Devin.Aiken@talientaction.com. Please note that only orders that are not yet in production may be canceled. Some charges may still apply.
Artwork and Design
Print-ready PDFs are always preferrable, however, we accept print-ready files in the following formats: AI, EPS, TIFF, JPEG, PSD, and INDD.
When it comes to colors, the first thing to know is that your screen or computer monitor displays them in one color mode (RGB), while printers display them in another (CMYK). Therefore, the color you see on screen can vary from the printed color you see on paper and vice versa.
Your design should always be created in CMYK color mode. If you send us an RGB file, or a file with any RGB images, a color shift may occur in the final printed product.
These are the SAME colors, but in CMYK:
Image resolution refers to the level of detail, or pixels, in an image.
The best resolution for printing is 300 PPI. This is considered to be high resolution. PPI stands for pixels per inch. The greater the pixels per inch (PPI), the greater the print quality.
Images below 200 PPI are considered low resolution. Low-res images will appear pixelated and blurred after printing even though they may look fine on your computer screen.
