FAQs

You can call or chat online with a customer service representative Monday through Friday from 8 a.m. to 5 p.m. EST.

Absolutely! Call us anytime during our normal business hours at (603) 703-0795.

Click the "Account" tab at the top right of your screen, and then click the Orders link on the left. To place an order with the same quantity and specifications, click the "Reorder" button within the specific order.

You can cancel an order by calling our Customer Service team at (603) 703-0795 or by sending an email to orders@talientaction.com. Please note that only orders that are not yet in production may be canceled. Some charges may still apply.

You can email or call for a quote. When requesting a quote, provide details such as product description, quantity, size, paper type, color specifications, and any finishing requirements. If you have artwork already, please provide that as well. This information helps in providing an accurate estimate. .

Print-ready PDFs are always preferrable. We accept files in the following formats: AI, EPS, TIFF, JPEG, PSD, and INDD.

Bleed refers to the area that extends beyond the final trim size of your document.  Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Bleed should extend .125” beyond cut line.

Please keep all text at least 0.125" inside the cut-line.

When it comes to colors, the first thing to know is that your screen or computer monitor displays them in one color mode (RGB), while printers display them in another (CMYK). CMYK stands for Cyan, Magenta, Yellow, and Black, the color model used in printing. Therefore, the color you see on screen can vary from the printed color you see on paper and vice versa. In the printing world, your design should always be created in CMYK color mode. If you utilize an RGB file, or a file with any RGB images, a color shift may occur in the final printed product as we convert the RGB to CMYK.

These are the SAME colors, but in CMYK:

Image resolution refers to the level of detail, or pixels, in an image.

The best resolution for printing is 300 PPI. This is considered to be high resolution. PPI stands for pixels per inch. The greater the pixels per inch (PPI), the greater the print quality.

Images below 200 PPI are considered low resolution. Low-res images will appear pixelated and blurred after printing even though they may look fine on your computer screen.

Most internet images are low resolution (72 or 96 dpi) and not suitable for printing, which typically requires 300 dpi. Additionally, many online images are copyrighted and cannot be reproduced without permission.

For Online Orders, the digital file you uploaded will be proofed ONLY if that option is chosen during checkout. For Orders via email or phone, we would email a PDF proof to you before printing if you requested a proof..

Delivery time depends on your location and the turnaround time of your project. To inquire about timing, please chat with us online or by calling (603) 703-0795. Most orders will ship within 3 business days of the order placement and proof approval (if requested). Larger quantity orders and orders that require special handling or hardware may take longer. .

Unless noted otherwise, all orders will be shipped via UPS or Fedex Ground. If you request faster shipping, there will be added costs. .

Talient Action Group guarantees satisfaction. If we are unable to resolve issues, a refund will be issued. .